Grievance officer
Effective 1 May 2026
This page is the statutory grievance contact for the Law1 legal-research service at https://law1.in (the Service). It is an electronic record under the Information Technology Act, 2000. It does not need a physical or digital signature.
It is not ordinary product support. It is not a service-level agreement.
1. Who we are
LAWONE SOLUTIONS PRIVATE LIMITED (we, us, Law1, or Lawone Solutions Pvt Ltd) operates the Service.
Registered office: 2nd Floor, A417, Lane 4, Road no 28, Ramnagar, Wagle Estate, MH, 400604, India. CIN: U58122MR2026PTC481366.
We are the data fiduciary for personal data we process for the Service. How we handle that data is in the Privacy Policy. How the contract works is in the Terms of Service.
This page is for a grievance under applicable Indian IT, data-protection, or consumer rules. Other legal pages: Legal hub.
2. Who the grievance officer is
Until we name a natural person, the grievance officer is the Directors, LAWONE SOLUTIONS PRIVATE LIMITED.
Email: [email protected]
We do not use a separate grievance@ address. We do not publish a personal name or a phone number on this page.
That email, and the Directors acting through it, is also the business contact of a person who can answer questions about our processing of personal data (Digital Personal Data Protection Act, 2023, section 8(9)). We are not notified as a Significant Data Fiduciary. We have not appointed a Data Protection Officer.
You may also write to LAWONE SOLUTIONS PRIVATE LIMITED at the registered address above, with a copy to [email protected]. Email is how a grievance is filed in this version of the Service. We do not require a physical or digital signature.
3. What to send here — and what not to
Send here (email [email protected], and put Grievance in the subject):
- a complaint about our handling of your personal data, or about the exercise of your rights under the Privacy Policy;
- a complaint about User content (comments, and uploads when we offer them) or about the computer resource we make available, where the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 apply;
- a consumer grievance about the Service under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Do not use this page as:
- ordinary product, billing, or account support — use Contact or
[email protected]without the Grievance subject. Any 1–2 business-day reply aim on Contact is an operational aim only. It is not a warranty, not an SLA, and not the statutory clocks in section 5; - a request to unpublish or redact a judgment we host — that follows Case and content removal. A name in a published court order is a public record. Asking us to take that order down is not a DPDP erasure of personal data you gave us;
- a security vulnerability report — that follows Vulnerability disclosure. Put Security in the subject;
- a money dispute as if this page were a second refund policy — cancel, lapse, credits, and refund are only on Refund & Cancellation.
For the judgment database and our editorial, we select and publish that corpus. We are not a mere intermediary for it, and we do not claim safe harbour under section 79 of the Information Technology Act, 2000 for that corpus. Comments and similar notes are visible to Members of the Org. They are not a public forum. We are not a social network.
The Service is for people who are 18 or older. We do not offer a guardian flow.
4. How to file
Email [email protected]. Put Grievance in the subject so we can treat it as a statutory grievance and not as ordinary support.
Include:
- your name and the email on your User, if you have one;
- the Org name, if the grievance is about an Org;
- which kind of grievance this is (personal data / User content or computer resource / consumer / other);
- what happened, when, and what you want us to do;
- URLs, invoice or payment references, or other identifiers that help us find the record;
- a court order or other authority, if you rely on one.
We may need to verify that the request comes from you. Do not send passwords or one-time codes.
If the grievance is really a judgment-removal request, we will point you to Case and content removal and handle it under that page.
5. What happens next
We will acknowledge and resolve grievances as applicable law requires. Those clocks are statutory. They are not the 1–2 business-day operational aim on Contact. There is no support, uptime, or plan-tier service-level agreement on this page. We do not offer service credits.
Where the law that applies to your complaint sets a clock, we will meet that clock:
- IT Rules, 2021, Rule 3(2) — where those Rules apply to that complaint, we will acknowledge within twenty-four hours of receipt and resolve within seven days of receipt. (Those Rules used to say fifteen days. The notified clock is now seven days.) Specified intimate-image, impersonation, and similar User-content complaints are acted on on the shorter timetable those Rules set, where they apply.
- Consumer Protection (E-Commerce) Rules, 2020 — where those Rules apply to a consumer grievance, we will acknowledge within forty-eight hours of receipt and redress within one month of receipt.
- Digital Personal Data Protection Act, 2023, section 13, and Rule 14(3) of the Digital Personal Data Protection Rules, 2025 — when those provisions apply, we will respond within the period they prescribe. The notified Rules require a reasonable period not exceeding ninety days. That DPDP response period is not yet in force. We will follow it when it applies. We do not invent a shorter DPDP number.
A message sent as ordinary support, or without enough detail for us to identify you and the issue, is not a grievance on these clocks until we have what we need to treat it as one.
6. After we respond
For a grievance about personal data or your rights under the DPDP Act, you must exhaust this process before you complain to the Data Protection Board of India (DPDP Act, section 13(3)). If we do not resolve it, you may complain to the Board through the channel the Board publishes, when that right applies.
Where Rule 3(2) of the IT Rules applied to the complaint, you may also have a right of appeal to a Grievance Appellate Committee under Rule 3A of those Rules.
If you are a consumer under the Consumer Protection Act, 2019, nothing on this page takes away a right that Act does not allow us to take away. Law1 is offered primarily as a professional research tool for Orgs. That posture does not strip a User who is a consumer of non-excludable rights.
Other disputes follow the Terms of Service. This page does not restate our liability cap or our money policy.